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SHIPPING INFORMATION

FREE INTERNATIONAL SHIPPING ON ORDERS OVER $50

To redeem, click on ‘FREE STANDARD (NO TRACKING)’ on the checkout page

Or, add tracking to your free shipping for $2.50 by clicking on ‘FREE STANDARD (+TRACKING)’

1. STANDARD SHIPPING

Additional Information

* Orders are dispatched from Korea within 1-3 business days.

* Standard Shipping does not include tracking.

* To add tracking, please select ‘STANDARD + BASIC TRACKING’ on the checkout page ($2.50 fee).

* Maximum weight for Standard shipping per package is 2kg. For orders over 2kg, we will divide the order into 2 or more packages.

* Due to a change in USPS’s tracking policy, ‘STANDARD + BASIC TRACKING’ is not available for US. For the customers in the US who prefer tracking, we recommend using K-Packet or EMS shipping options.

* Packages may be delayed at customs and require a duty fee to be paid by the receiver. To help ensure a smooth process, Kaygal marks each package as a gift, with a value equal to $20.

2. K-PACKET SHIPPING

Additional Information

* K-Packet includes a tracking number and is faster than standard shipping, but not as fast as EMS.

* For US customers who wish to use tracking, we advice K-packet or EMS options.

* Orders are dispatched from Korea within 1-3 business days.

* Maximum weight for K-Packet shipping per package is 2kg. For orders over 2kg, we will divide the order into 2 or more packages.

* Packages may be delayed at customs and require a duty fee to be paid by the receiver. To help ensure a smooth process, Kaygal marks each package as a gift, with a value equal to $20.

3. EMS SHIPPING

RETURN POLICY

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened.

Returns must be declared within 3 days of receiving the products and shipped within 7 days.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kaygalcosmetics@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kaygalcosmetics@gmail.com and send your item to: KAYGAL INTERNATIONAL LLC, 511 OPUS 1, GUROJUNGANG-RO 207, GURO, SEOUL 08216 South Korea.

Shipping

To return your product, you should mail your product to: KAYGAL INTERNATIONAL LLC, 511 OPUS 1, GUROJUNGANG-RO 207, GURO, SEOUL 08216 South Korea.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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